Store Policies


REFUNDS/ EXCHANGES:

We want you to be happy with what you purchased, so please contact us at support@alaniesayer.com if you have any issues with your order and we will work our hardest to solve the problem. All returns require approval within 30 days of the delivery date. Unauthorized returns will be refused. We do not cover the cost of return shipping.

 

    LOST OR DAMAGED ITEMS:

    If your item was damaged in transit, a replacement request must occur within 3 days of delivery and must be accompanied with photo evidence of the damaged item (as well as the packaging, if possible). Once this documentation is received, we will send out a replacement as soon as possible (US Only). 

    For damaged international orders, we are happy to cover the replacement cost of the item that was damaged, but the customer will be responsible for the replacement shipping cost. 

    For lost or stolen packages, the customer is responsible for contacting and filing a claim with USPS. Once the item has been passed to USPS, Alanie Sayer Shop is no longer responsible for any lost or stolen items.

    Alanie Sayer Shop is not responsible for damages caused by improper handling.

     

    WRONG ADDRESS: 

    Alanie Sayer Shop is not responsible for shipping addresses that are incorrect or entered wrong at check out and will not replace these items once they are shipped. Please double check and make sure you enter the correct shipping address! 

     

    DIGITAL DOWNLOADS: 

    The final product of the artwork will be determined by the quality of the printer and either the paper or card stock that you choose. For the most visually stunning final results we recommend printing the designs using high-quality paper. There is a limit of 2 downloads per digital print. 

    COPYRIGHT:

    All artwork is copyrighted by Alanie Sayer. All products and digital downloads are FOR PERSONAL USE ONLY. You may not resell, reproduce, distribute or profit in any way from the design or products.